Member Experience Leader – Gym Customer Success
Eosfitness
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Benefits offered by this job
Job summary
EōS Fitness in Plano, Texas, is seeking a dynamic Member Experience Manager to ensure exceptional service for members and guests. This role will involve resolving member concerns, training front desk staff, and implementing strategies to enhance satisfaction.
The ideal candidate will have strong customer service experience, leadership skills, and knowledge of fitness operations. Benefits include free membership for you and a family member, competitive pay, and a management team dedicated to your development.
Qualifications
- Proven experience in customer service or front-line leadership.
- Excellent communication skills, both written and verbal.
- Ability to multitask and thrive in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Knowledge of fitness industry operations and billing.
Responsibilities
- Enhance the member experience through proactive service strategies.
- Resolve member concerns swiftly and positively.
- Monitor member satisfaction trends for actionable insights.
- Support gym department managers with training and staff development.
Skills
Education
Tools
Job description
EōS Fitness in Plano, Texas, is seeking a dynamic Member Experience Manager to ensure exceptional service for members and guests. This role will involve resolving member concerns, training front desk staff, and implementing strategies to enhance satisfaction.
The ideal candidate will have strong customer service experience, leadership skills, and knowledge of fitness operations. Benefits include free membership for you and a family member, competitive pay, and a management team dedicated to your development.
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