Member Experience Leader — Guest Success & Retention

EōS Fitness; Cypress (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training and merchandise

Daily pay option

401(k) with company matching

Group health and dental plans

Job summary

EōS Fitness is looking for a Member Experience Manager in Cypress, Texas. The role involves delivering exceptional customer service, addressing member concerns, and collaborating with gym managers to train the front desk staff. Candidates must have proven experience in customer service or front-line leadership, excellent communication skills, and the ability to multitask in a dynamic atmosphere. This position offers competitive pay and various benefits including free membership and health insurance.

Qualifications

• Proven experience in customer service or frontline leadership.
• Ability to multitask in a fast-paced environment.
• Knowledge of fitness operations and billing processes.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as the first point of contact for member concerns.
• Support member retention and engagement strategies.
• Monitor trends in member satisfaction.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is looking for a Member Experience Manager in Cypress, Texas. The role involves delivering exceptional customer service, addressing member concerns, and collaborating with gym managers to train the front desk staff. Candidates must have proven experience in customer service or front-line leadership, excellent communication skills, and the ability to multitask in a dynamic atmosphere. This position offers competitive pay and various benefits including free membership and health insurance.