Member Experience Leader

EōS Fitness; Houston (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Daily Pay offered

401(k) with Company matching

Job summary

EōS Fitness in Houston is looking for a Member Experience Manager to provide exceptional service to members and guests. You will oversee front desk operations, resolve member concerns, and collaborate with gym managers to uphold high standards of service.

The ideal candidate has a background in customer service, strong communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive pay and comprehensive benefits, including health coverage and free membership.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent written and verbal communication, problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.

Responsibilities

• Enhance the member experience and resolve member service issues.
• Train and develop front-desk staff alongside gym managers.
• Monitor trends in member satisfaction and provide actionable insights.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Fitness management software proficiency

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Houston is looking for a Member Experience Manager to provide exceptional service to members and guests. You will oversee front desk operations, resolve member concerns, and collaborate with gym managers to uphold high standards of service.

The ideal candidate has a background in customer service, strong communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive pay and comprehensive benefits, including health coverage and free membership.