Member Experience Leader — Train Front Desk & Retention

EōS Fitness; Frisco (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training and merchandise

Daily pay options

401(k) with company matching

Job summary

EōS Fitness in Frisco, Texas, is seeking a Member Experience Manager who will enhance customer satisfaction and staff development. The ideal candidate will deliver high-quality service, resolve member concerns, and work with gym department managers to create a positive atmosphere.

This role requires proven leadership in customer-facing roles and strong communication skills, with responsibilities that include managing front desk staff and ensuring member retention. Join our energetic team and help us create lifelong fitness fans!

Qualifications

• Proven experience in customer service, preferably in fitness or hospitality.
• Ability to multitask in a fast-paced environment.
• Knowledge of membership management and billing processes.

Responsibilities

• Deliver exceptional customer service to EōS members and guests.
• Resolve member concerns and billing issues.
• Train and develop front desk staff.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Frisco, Texas, is seeking a Member Experience Manager who will enhance customer satisfaction and staff development. The ideal candidate will deliver high-quality service, resolve member concerns, and work with gym department managers to create a positive atmosphere.

This role requires proven leadership in customer-facing roles and strong communication skills, with responsibilities that include managing front desk staff and ensuring member retention. Join our energetic team and help us create lifelong fitness fans!