Member Experience Leader – Free Gym Membership

Dormont Manufacturing Co; Missouri City (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

401(k) with company matching

Group Health, dental, vision insurance

Employee referral program

Daily Pay offered

Job summary

EōS Fitness is looking for a Member Experience Manager to enhance member satisfaction and lead the front desk team. This role involves resolving member concerns, training staff, and ensuring a welcoming environment that embodies the company's core values.

The ideal candidate has strong customer service experience and communication skills, with a passion for promoting fitness and wellness.

Benefits include free membership, health insurance, and a positive work culture.

Qualifications

• Proven experience in customer service, preferably in the fitness industry.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Enhance member experience and resolve service issues.
• Address member complaints professionally.
• Monitor member satisfaction trends and provide feedback.
• Collaborate with department managers on member feedback.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is looking for a Member Experience Manager to enhance member satisfaction and lead the front desk team. This role involves resolving member concerns, training staff, and ensuring a welcoming environment that embodies the company's core values.

The ideal candidate has strong customer service experience and communication skills, with a passion for promoting fitness and wellness.

Benefits include free membership, health insurance, and a positive work culture.