Member Experience Leader – Free Gym Membership

Dormont Manufacturing Co; Hurst (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training and merchandise

Daily Pay offered

Competitive pay with vacation, holiday, and sick pay

401(k) with company matching

Job summary

EōS Fitness is seeking a Member Experience Manager located in Hurst, Texas, to deliver best-in-class service to our members and guests. This role involves resolving member concerns, providing training to front desk staff, and implementing member engagement strategies.

The ideal candidate will have proven customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. Benefits include competitive pay, free membership, and comprehensive health options.

Qualifications

• Proven experience in customer service or leadership, preferably in fitness or hospitality.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and address member concerns.
• Develop strategies to engage members and enhance their experience.
• Train and support front desk staff to provide best-in-class service.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Multitasking ability

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is seeking a Member Experience Manager located in Hurst, Texas, to deliver best-in-class service to our members and guests. This role involves resolving member concerns, providing training to front desk staff, and implementing member engagement strategies.

The ideal candidate will have proven customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. Benefits include competitive pay, free membership, and comprehensive health options.