Member Experience Leader — Train Front Desk & Retention

EōS Fitness; Paynes, Sugar Land (TX, TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and one family member

Employee referral program

Access to daily pay

401(k) with company matching

Job summary

EōS Fitness is seeking a dynamic Member Experience Manager to ensure exceptional service for members and guests. This role includes addressing member concerns, resolving billing issues, and training front desk staff to guarantee a welcoming environment.

The successful candidate will lead efforts to enhance the member experience and implement strategies that support retention while upholding the company’s core values. Located in Texas, this position offers competitive pay and comprehensive benefits.

Qualifications

• Proven experience in customer service or front‑line leadership.
• Excellent communication (written and verbal) skills.
• Ability to multitask in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of fitness industry operations.

Responsibilities

• Deliver best‑in‑class service to members and guests.
• Address member concerns and resolve billing issues.
• Train and motivate front desk staff.
• Monitor trends in member satisfaction and provide actionable insights.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Multitasking

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is seeking a dynamic Member Experience Manager to ensure exceptional service for members and guests. This role includes addressing member concerns, resolving billing issues, and training front desk staff to guarantee a welcoming environment.

The successful candidate will lead efforts to enhance the member experience and implement strategies that support retention while upholding the company’s core values. Located in Texas, this position offers competitive pay and comprehensive benefits.