Member Experience Leader – Free Gym Membership

Dormont Manufacturing Co; Euless (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Employee referral program

Competitive pay

Group Health and dental insurance

401(k) with company matching

Job summary

EōS Fitness is looking for a dynamic Member Experience Manager in Euless, Texas. This role supports members by delivering exceptional service and resolves inquiries regarding membership and billing. You'll lead and train front desk staff, ensuring a welcoming environment while embodying our core values.

The ideal candidate will have experience in customer service, strong communication skills, and the ability to engage members. Benefits include free membership, competitive pay, and health options.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Ability to multitask and thrive in a fast-paced environment.
• Knowledge of fitness industry operations, including membership management.

Responsibilities

• Serve as first point of contact for member concerns.
• Develop strategies to engage members and support retention.
• Ensure facility is clean and well-maintained.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Fitness management software proficiency

Tools

Microsoft Office Suite

Fitness management software

Job description

EōS Fitness is looking for a dynamic Member Experience Manager in Euless, Texas. This role supports members by delivering exceptional service and resolves inquiries regarding membership and billing. You'll lead and train front desk staff, ensuring a welcoming environment while embodying our core values.

The ideal candidate will have experience in customer service, strong communication skills, and the ability to engage members. Benefits include free membership, competitive pay, and health options.