Member Experience Leader – Free Gym Membership

Dormont Manufacturing Co; Rosenberg (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training and merchandise

401(k) with company matching

Group Health, dental, vision benefits

Competitive pay plus vacation and sick pay

Job summary

EōS Fitness in Rosenberg, Texas is seeking a dynamic Member Experience Manager to enhance customer service. You'll resolve member issues, address concerns, and work closely with department managers to ensure a welcoming environment and high retention rates.

Your role is crucial in maintaining our core values while driving engagement and professionalism across the gym. Strong experience in customer service and communication skills essential. Join us to inspire a passionate fitness community.

Qualifications

• Proven experience in customer service or front-line leadership.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency with social media platforms.

Responsibilities

• Deliver exceptional customer service and resolve member concerns.
• Develop strategies to engage members and improve retention.
• Collaborate with gym managers to address member feedback.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness in Rosenberg, Texas is seeking a dynamic Member Experience Manager to enhance customer service. You'll resolve member issues, address concerns, and work closely with department managers to ensure a welcoming environment and high retention rates.

Your role is crucial in maintaining our core values while driving engagement and professionalism across the gym. Strong experience in customer service and communication skills essential. Join us to inspire a passionate fitness community.