Member Experience Leader — Train Front Desk & Retention

EōS Fitness; Addison (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Competitive pay plus vacation

401(k) with company matching

Daily Pay offered

Job summary

EōS Fitness is seeking a Member Experience Manager in Addison, Texas. This dynamic role focuses on delivering best-in-class service by addressing member concerns and training front desk staff.

Key responsibilities include resolving service issues, enhancing member engagement, and collaborating with team leaders to support facility operations. The ideal candidate has substantial customer service experience and leadership skills, thriving in a fast-paced environment. Enjoy competitive pay and a range of employee benefits.

Qualifications

• Experience in customer service or front-line leadership in the fitness or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Deliver exceptional customer service and resolve member concerns.
• Support member retention through engagement strategies.
• Collaborate with department managers for facility operations.

Skills

Customer service experience

Leadership skills

Communication skills

Organizational skills

Proficiency in fitness management software

Tools

Microsoft Office Suite

Fitness management software

Social media platforms

Job description

EōS Fitness is seeking a Member Experience Manager in Addison, Texas. This dynamic role focuses on delivering best-in-class service by addressing member concerns and training front desk staff.

Key responsibilities include resolving service issues, enhancing member engagement, and collaborating with team leaders to support facility operations. The ideal candidate has substantial customer service experience and leadership skills, thriving in a fast-paced environment. Enjoy competitive pay and a range of employee benefits.