Member Experience Leader — Guest Success & Retention

EōS Fitness; Hermitage (Mercer County); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Daily Pay offered

Group Health, dental, vision benefits

401(k) with company matching

Job summary

EōS Fitness is looking for a dynamic Member Experience Manager in Hermitage, PA. Responsibilities include delivering exceptional customer service, addressing member concerns, and training front desk staff to meet business objectives. The ideal candidate will have a proven track record in customer service, excellent communication skills, and the ability to adapt to a fast-paced environment. Benefits include competitive pay, free membership, and 401(k) matching. Join a team that values growth and collaboration.

Qualifications

• Experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Strong communication skills in writing and verbally.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and resolve member concerns.
• Monitor trends in member satisfaction and provide insights.
• Train and motivate front desk staff.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Attention to detail

Multitasking ability

Interpersonal skills

Proficiency with fitness management software

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is looking for a dynamic Member Experience Manager in Hermitage, PA. Responsibilities include delivering exceptional customer service, addressing member concerns, and training front desk staff to meet business objectives. The ideal candidate will have a proven track record in customer service, excellent communication skills, and the ability to adapt to a fast-paced environment. Benefits include competitive pay, free membership, and 401(k) matching. Join a team that values growth and collaboration.