Member Experience Manager: Guest Happiness & Retention

EōS Fitness; Goleta (CA); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Free membership for you and plus one

Daily Pay offered

Competitive pay with vacation/holiday

Health, dental, vision

401(k) + company matching

Job summary

EōS Fitness is seeking a dynamic, highly organized Member Experience Manager to support members and guests with best-in-class service. You will train front desk staff, address billing questions, and partner with department managers to maintain a clean, welcoming gym environment.

Lead customer-focused initiatives and respond to feedback to boost retention while modeling our core values and delivering on our mission to create loyal, lifelong fans and practitioners.

Qualifications

• Experience in customer service or front-line leadership in fitness/hospitality/service.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced, customer-facing environment.
• Proficiency with fitness management software, social media platforms, and Microsoft Office.

Responsibilities

• Develop a team that delivers exceptional customer experience and hits business objectives.
• Serve as the first point of contact for member concerns and resolve issues promptly.
• Address member complaints with professionalism and empathy to maintain retention.
• Support retention through targeted outreach and engagement strategies.
• Collaborate with managers to review surveys and implement improvements.
• Lead front desk training and coach staff to ensure best-in-class service.
• Ensure a clean, friendly, and safe gym environment.

Skills

Customer service

Front-line leadership

Communication

Multitasking

Organizational skills

Tools

Fitness management software

Social media platforms

Microsoft Office Suite

Job description

EōS Fitness is seeking a dynamic, highly organized Member Experience Manager to support members and guests with best-in-class service. You will train front desk staff, address billing questions, and partner with department managers to maintain a clean, welcoming gym environment.

Lead customer-focused initiatives and respond to feedback to boost retention while modeling our core values and delivering on our mission to create loyal, lifelong fans and practitioners.