Member Experience Leader - Free Membership & Retention

EōS Fitness; Dobson (NC); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

401(k) with Company matching

Daily Pay offered

Group Health, dental, vision benefits

Job summary

EōS Fitness in North Carolina is looking for a Member Experience Manager who will ensure exceptional service for members and guests. This role involves resolving member concerns, leading a team, and collaborating with department managers to create a welcoming environment. The ideal candidate will have strong customer service experience, excellent communication skills, and be able to handle a fast-paced environment. Benefits include competitive pay, free membership, and health benefits.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Create exceptional customer experiences and resolve member concerns.
• Collaborate with department managers to enhance overall gym operations.
• Monitor trends in member satisfaction and provide actionable insights.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Multitasking

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in North Carolina is looking for a Member Experience Manager who will ensure exceptional service for members and guests. This role involves resolving member concerns, leading a team, and collaborating with department managers to create a welcoming environment. The ideal candidate will have strong customer service experience, excellent communication skills, and be able to handle a fast-paced environment. Benefits include competitive pay, free membership, and health benefits.