Member Experience Leader — Guest Success & Retention

EōS Fitness; Richmond (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Daily Pay offered

Group Health, dental, vision

401(k) with company matching

Job summary

EōS Fitness seeks a dynamic Member Experience Manager in Richmond, Texas. This role is crucial in enhancing customer service, resolving member issues, and fostering a welcoming environment. Responsibilities include leading the front desk team, monitoring member satisfaction, and executing retention strategies. Ideal candidates have strong communication skills and customer service experience in the fitness industry. The position offers competitive pay and various perks including health programs, free memberships, and professional development opportunities.

Qualifications

• Experience in customer service or leadership in fitness, hospitality, or service industry.
• Strong written and verbal communication, problem-solving, and interpersonal skills.
• Ability to thrive in a fast-paced, customer-facing environment.

Responsibilities

• Identify ways to enhance the member experience.
• Resolve service issues and member concerns quickly.
• Monitor member satisfaction trends and provide actionable insights.

Skills

Customer service experience

Leadership skills

Communication skills

Problem-solving skills

Multitasking ability

Organizational skills

Proficiency with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness seeks a dynamic Member Experience Manager in Richmond, Texas. This role is crucial in enhancing customer service, resolving member issues, and fostering a welcoming environment. Responsibilities include leading the front desk team, monitoring member satisfaction, and executing retention strategies. Ideal candidates have strong communication skills and customer service experience in the fitness industry. The position offers competitive pay and various perks including health programs, free memberships, and professional development opportunities.