Gym Member Experience Leader — Free Membership

EōS Fitness; League City (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

Daily Pay

Health benefits

401(k) with company match

Paid time off

Job summary

EōS Fitness is opening a new gym in League City, Texas, and seeks a dynamic Member Experience Manager to lead member interactions, resolve issues, and guide front desk staff to deliver exceptional service.

You will partner with department managers to train teams, drive retention initiatives, and maintain a welcoming, clean facility that reflects our core values of responsibility, optimism, teamwork, and excellence.

Qualifications

• Experience in customer service or front-line leadership in fitness, hospitality, or service industries.
• Excellent written and verbal communication, problem-solving, and interpersonal skills.
• Ability to multitask in a fast-paced, customer-facing environment; strong organization.

Responsibilities

• Serve as first contact for member concerns and resolve issues promptly.
• Train and coach front desk staff with department managers.
• Promote member retention through engagement strategies and outreach.
• Monitor member satisfaction trends and provide actionable insights.
• Collaborate to ensure cleanliness and safety standards.

Skills

Customer service

Front-line leadership

Communication

Multitasking

Organizational skills

Fitness software

Microsoft Office

Billing processes

Safety protocols

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is opening a new gym in League City, Texas, and seeks a dynamic Member Experience Manager to lead member interactions, resolve issues, and guide front desk staff to deliver exceptional service.

You will partner with department managers to train teams, drive retention initiatives, and maintain a welcoming, clean facility that reflects our core values of responsibility, optimism, teamwork, and excellence.