Member Experience Leader — Train Front Desk & Retention

EōS Fitness; Webster (TX); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Competitive pay plus vacation, holiday, and sick pay

401(k) + Company matching

Daily Pay offered

Job summary

EōS Fitness is looking for a Member Experience Manager in Webster, TX. This role emphasizes delivering exceptional service and addressing member concerns while supporting front desk operations and training team members.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively resolve conflicts. A passion for fitness and customer satisfaction is essential in fostering a welcoming environment for our members.

Qualifications

• Proven experience in customer service or front‑line leadership.
• Excellent communication skills, both written and verbal.
• Ability to multitask in a fast‑paced, customer‑facing environment.
• Strong attention to detail and organizational skills.
• Knowledge of fitness industry operations and billing processes.

Responsibilities

• Deliver exceptional customer service and resolve member concerns.
• Train and motivate the front desk staff.
• Monitor member satisfaction trends and address areas for improvement.
• Ensure cleanliness and safety of the gym facility.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is looking for a Member Experience Manager in Webster, TX. This role emphasizes delivering exceptional service and addressing member concerns while supporting front desk operations and training team members.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively resolve conflicts. A passion for fitness and customer satisfaction is essential in fostering a welcoming environment for our members.