Member Experience Manager — Front Desk & Retention

EōS Fitness; Marigold, Redlands (CA, CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Competitive pay plus vacation and sick pay

401(k) with company matching

Job summary

EōS Fitness is seeking a dynamic Member Experience Manager in Marigold, CA to deliver exceptional customer service and support our members. The role involves training front desk staff, resolving member concerns, and maintaining a clean and friendly gym environment.

The ideal candidate has strong leadership skills, is detail-oriented, and has experience in customer service. This position offers competitive pay and a range of benefits, including free membership and professional development opportunities.

Qualifications

• Proven experience in customer service or front-line leadership.
• Ability to multitask and thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Enhance the member experience and resolve service issues.
• Address member complaints with professionalism and empathy.
• Support online reputation management by reviewing member comments.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Organizational skills

Multitasking

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is seeking a dynamic Member Experience Manager in Marigold, CA to deliver exceptional customer service and support our members. The role involves training front desk staff, resolving member concerns, and maintaining a clean and friendly gym environment.

The ideal candidate has strong leadership skills, is detail-oriented, and has experience in customer service. This position offers competitive pay and a range of benefits, including free membership and professional development opportunities.