Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Winchester (VA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free gym membership for you and a family member

Discounted personal training

401(k) plan with company matching

Group health, dental, vision insurance

Daily pay available

Job summary

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager to enhance member satisfaction and support gym operations. This role involves addressing member concerns, collaborating with department managers, and ensuring the facility is well-maintained and customer-friendly.

The ideal candidate will possess strong customer service skills, excellent communication, and a background in leadership within the fitness industry. Benefits include competitive pay and professional development opportunities.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced, customer-facing environment.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as the first point of contact for member concerns.
• Monitor trends in member satisfaction to provide actionable insights.

Skills

Customer service experience

Excellent communication skills

Problem-solving ability

Organizational skills

Tools

Microsoft Office Suite

Fitness management software

Social media platforms

Job description

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager to enhance member satisfaction and support gym operations. This role involves addressing member concerns, collaborating with department managers, and ensuring the facility is well-maintained and customer-friendly.

The ideal candidate will possess strong customer service skills, excellent communication, and a background in leadership within the fitness industry. Benefits include competitive pay and professional development opportunities.