Gym Operations Leader | Growth & Member Experience

Dormont Manufacturing Co; San Bernardino (CA); On-site; USD 75,000 - 90,001; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Daily pay offered

Group health, dental, vision benefits

401(k) with company matching

Job summary

Dormont Manufacturing Co is looking for a Customer Experience Manager to develop a team focused on delivering exceptional service and achieving business objectives. This role involves supervising staff, setting membership goals, and ensuring high-quality customer interactions.

The ideal candidate will have experience in sales and customer service, along with strong communication skills and an interest in the fitness industry. Benefits include competitive pay, health insurance, and free membership for the employee and one family member.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.

Responsibilities

• Hire, train, schedule, and supervise staff.
• Set and achieve membership and revenue goals.
• Provide constructive feedback to staff.

Skills

Sales management experience

Customer service experience

Communication skills

Relationship-building skills

MS Office skills

Job description

Dormont Manufacturing Co is looking for a Customer Experience Manager to develop a team focused on delivering exceptional service and achieving business objectives. This role involves supervising staff, setting membership goals, and ensuring high-quality customer interactions.

The ideal candidate will have experience in sales and customer service, along with strong communication skills and an interest in the fitness industry. Benefits include competitive pay, health insurance, and free membership for the employee and one family member.