Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Thousand Oaks (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Competitive pay plus vacation and health benefits

401(k) + Company matching

Daily Pay offered

Job summary

Dormont Manufacturing Co is looking for a Member Experience Manager in Thousand Oaks, California. You will play a vital role in delivering exceptional customer service and addressing member concerns while supporting gym department managers and upholding the company's core values.

Ideal candidates will possess strong communication skills and a background in customer service, preferably in the fitness or hospitality sector. This role offers competitive pay and numerous benefits, including free membership and health programs.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent communication (written and verbal), problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.

Responsibilities

• Develop a team that delivers exceptional customer experience and hits business objectives.
• Address member complaints with professionalism, empathy, and a solution-oriented mindset.
• Support member retention through developing and executing strategies to engage members.

Skills

Customer service

Problem-solving

Communication

Organizational skills

Fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

Dormont Manufacturing Co is looking for a Member Experience Manager in Thousand Oaks, California. You will play a vital role in delivering exceptional customer service and addressing member concerns while supporting gym department managers and upholding the company's core values.

Ideal candidates will possess strong communication skills and a background in customer service, preferably in the fitness or hospitality sector. This role offers competitive pay and numerous benefits, including free membership and health programs.