Member Experience Leader: Build Loyal Members & Service

Dormont Manufacturing Co; Kissimmee (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Competitive pay plus vacation and holiday pay

401(k) + Company matching

Job summary

Dormont Manufacturing Co is looking for a dynamic Member Experience Manager to enhance customer service at EōS Fitness in Kissimmee, Florida. The role focuses on delivering exceptional service, resolving member concerns, and supporting front desk operations.

Key responsibilities include training staff, addressing complaints with empathy, and collaborating with gym managers. The ideal candidate has experience in customer service, strong communication skills, and proficiency with fitness management software. Join our energetic team and help create loyal fans!

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Ability to multitask in a fast-paced, customer-facing environment.
• Strong attention to detail.

Responsibilities

• Enhance member experience and resolve service issues.
• Monitor trends in member satisfaction to improve retention.
• Support front desk staff by training and providing feedback.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Job description

Dormont Manufacturing Co is looking for a dynamic Member Experience Manager to enhance customer service at EōS Fitness in Kissimmee, Florida. The role focuses on delivering exceptional service, resolving member concerns, and supporting front desk operations.

Key responsibilities include training staff, addressing complaints with empathy, and collaborating with gym managers. The ideal candidate has experience in customer service, strong communication skills, and proficiency with fitness management software. Join our energetic team and help create loyal fans!