Member Experience Leader: Build Loyal Members & Service
Dormont Manufacturing Co
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Dormont Manufacturing Co is looking for a dynamic Member Experience Manager to enhance customer service at EōS Fitness in Kissimmee, Florida. The role focuses on delivering exceptional service, resolving member concerns, and supporting front desk operations.
Key responsibilities include training staff, addressing complaints with empathy, and collaborating with gym managers. The ideal candidate has experience in customer service, strong communication skills, and proficiency with fitness management software. Join our energetic team and help create loyal fans!
Qualifications
- Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
- Ability to multitask in a fast-paced, customer-facing environment.
- Strong attention to detail.
Responsibilities
- Enhance member experience and resolve service issues.
- Monitor trends in member satisfaction to improve retention.
- Support front desk staff by training and providing feedback.
Skills
Tools
Job description
Dormont Manufacturing Co is looking for a dynamic Member Experience Manager to enhance customer service at EōS Fitness in Kissimmee, Florida. The role focuses on delivering exceptional service, resolving member concerns, and supporting front desk operations.
Key responsibilities include training staff, addressing complaints with empathy, and collaborating with gym managers. The ideal candidate has experience in customer service, strong communication skills, and proficiency with fitness management software. Join our energetic team and help create loyal fans!
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
