Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Jurupa Valley (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for employee and family member

Discounted Personal Training

401(k) + Company matching

Competitive pay and vacation allowance

Group Health, dental, and vision benefits

Job summary

Dormont Manufacturing Co is seeking a Member Experience Manager to lead exceptional service for our gym members in Jurupa Valley, California. The role involves addressing member concerns, managing the front desk team, and ensuring a welcoming atmosphere.

The ideal candidate will have a background in customer service, superior communication skills, and a passion for fitness. You will be pivotal in retaining members and enhancing their overall gym experience.

Qualifications

• Experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Excellent communication and problem-solving skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.

Responsibilities

• Identify ways to enhance member experience.
• Serve as the first point of contact for member concerns.
• Support member retention through engagement strategies.

Skills

Customer service experience

Communication skills

Multitasking

Organizational skills

Fitness management software

Job description

Dormont Manufacturing Co is seeking a Member Experience Manager to lead exceptional service for our gym members in Jurupa Valley, California. The role involves addressing member concerns, managing the front desk team, and ensuring a welcoming atmosphere.

The ideal candidate will have a background in customer service, superior communication skills, and a passion for fitness. You will be pivotal in retaining members and enhancing their overall gym experience.