Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Montclair (NJ); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Group Health, dental, and vision

Job summary

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager to support EōS members by delivering exceptional customer service. This role involves addressing member concerns, resolving billing issues, and training front desk staff.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to enhance member satisfaction. This role is integral to creating loyal, lifelong fans of EōS Fitness.

Qualifications

• Proven experience in customer service or front-line leadership.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Enhance member experience and address concerns.
• Resolve billing issues and member complaints.
• Train and develop front desk staff.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Multitasking ability

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager to support EōS members by delivering exceptional customer service. This role involves addressing member concerns, resolving billing issues, and training front desk staff.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to enhance member satisfaction. This role is integral to creating loyal, lifelong fans of EōS Fitness.