Gym Operations Leader — Elevate Member Experience

Dormont Manufacturing Co; San Antonio (TX); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free membership for yourself and one family member

Discounted Personal Training

Competitive pay plus vacation, holiday, and sick pay

401(k) + Company matching

Job summary

Dormont Manufacturing Co seeks an Operations Manager to oversee daily operations and the service team at the gym. This role includes hiring and training staff, ensuring customer satisfaction, and compliance with health regulations.

The ideal candidate should possess 2-3 years of operations management experience, strong communication skills, and a passion for the fitness industry. Benefits include competitive pay, free membership, and health insurance options.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills for interacting with staff and members.
• Excellent relationship building and influencing skills.

Responsibilities

• Oversee the Service team and day-to-day tasks for Operational Excellence.
• Hire, train, and supervise staff members including kids club and front desk.
• Ensure high-quality customer service by addressing member concerns.
• Supervise maintenance and cleanliness of the gym.
• Monitor and order inventory.

Skills

Operations management experience

Customer service experience

Strong communication skills

Relationship building skills

Detail orientation

Organizational skills

MS Office skills

Job description

Dormont Manufacturing Co seeks an Operations Manager to oversee daily operations and the service team at the gym. This role includes hiring and training staff, ensuring customer satisfaction, and compliance with health regulations.

The ideal candidate should possess 2-3 years of operations management experience, strong communication skills, and a passion for the fitness industry. Benefits include competitive pay, free membership, and health insurance options.