Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Moreno Valley (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Competitiive pay plus vacation

Group Health, dental, vision benefits

401(k) with company matching

Personal education growth options

Job summary

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager in Moreno Valley, California. This role focuses on delivering exceptional customer service to support members and guests, addressing concerns, and resolving issues. The ideal candidate will train and develop front desk staff while ensuring a clean and friendly facility.

Responsibilities include enhancing member experience and collaborating with gym managers to promote a supportive environment. A background in customer service and strong communication skills are required.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent communication skills, both written and verbal.
• Ability to multitask and thrive in fast-paced environments.

Responsibilities

• Deliver exceptional customer service to members and guests.
• Address member complaints with professionalism and empathy.
• Monitor trends in member satisfaction for actionable insights.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Ability to multitask

Tools

Fitness management software

Microsoft Office Suite

Job description

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager in Moreno Valley, California. This role focuses on delivering exceptional customer service to support members and guests, addressing concerns, and resolving issues. The ideal candidate will train and develop front desk staff while ensuring a clean and friendly facility.

Responsibilities include enhancing member experience and collaborating with gym managers to promote a supportive environment. A background in customer service and strong communication skills are required.