Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; San Clemente (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Job summary

Dormont Manufacturing Co is looking for a dynamic Member Experience Manager in San Clemente, California. This role focuses on delivering exceptional customer service, resolving member concerns, and training front desk staff. Candidates should have a strong background in customer service and leadership, with experience in the fitness industry preferred.

This position offers a pay range of $19.90—$21.90 USD, along with benefits such as free membership and competitive pay, ensuring a collaborative and motivating work environment.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Enhance the member experience and address concerns.
• Monitor member satisfaction trends and provide insights.
• Inspire the team to uphold company’s culture and core values.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Proficiency in fitness management software

Tools

Microsoft Office Suite

Job description

Dormont Manufacturing Co is looking for a dynamic Member Experience Manager in San Clemente, California. This role focuses on delivering exceptional customer service, resolving member concerns, and training front desk staff. Candidates should have a strong background in customer service and leadership, with experience in the fitness industry preferred.

This position offers a pay range of $19.90—$21.90 USD, along with benefits such as free membership and competitive pay, ensuring a collaborative and motivating work environment.