Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Murrieta (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Competitive pay plus vacation, holiday, and sick pay

401(k) + Company matching

Job summary

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager in Murrieta, CA. This role involves delivering exceptional customer service and addressing member concerns efficiently. You will partner with department managers to train the front desk staff and ensure a clean and friendly gym environment.

The ideal candidate has proven experience in customer service and leadership, preferably in the fitness industry. The role supports member retention and embodies the company’s core values.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver exceptional customer service and address member concerns.
• Support member retention through engagement strategies.
• Collaborate with department managers on member feedback.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Multitasking ability

Organizational skills

Proficiency with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager in Murrieta, CA. This role involves delivering exceptional customer service and addressing member concerns efficiently. You will partner with department managers to train the front desk staff and ensure a clean and friendly gym environment.

The ideal candidate has proven experience in customer service and leadership, preferably in the fitness industry. The role supports member retention and embodies the company’s core values.