Gym Operations Leader — Member Experience

Dormont Manufacturing Co; San Clemente (CA); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Group Health, dental, vision insurance

401(k) with company matching

Daily Pay offered

Job summary

Dormont Manufacturing Co in San Clemente, California is looking for an Operations Manager to oversee the Service team and ensure operational excellence throughout our gym. Responsibilities include managing customer service, hiring and training staff, and maintaining compliance with safety regulations.

The ideal candidate should have 2-3 years of operations management experience and strong communication skills. Join our energetic team and contribute to a positive member experience!

Qualifications

• 2-3 years of operations management experience is required.
• Strong communication skills, both verbally and in writing.
• 3-4 years of customer service experience preferred.
• Prior experience or interest in the fitness industry is beneficial.
• Embrace the company's Core Values.

Responsibilities

• Overseeing the Service team and day-to-day tasks.
• Hiring, training, scheduling, and supervising team members.
• Addressing member concerns and managing inquiries.
• Monitoring inventory and facility maintenance.
• Communicating safety instructions during emergencies.

Skills

Operations management experience

Communication skills

Customer service experience

Relationship building

Detail orientation

MS Office skills

Job description

Dormont Manufacturing Co in San Clemente, California is looking for an Operations Manager to oversee the Service team and ensure operational excellence throughout our gym. Responsibilities include managing customer service, hiring and training staff, and maintaining compliance with safety regulations.

The ideal candidate should have 2-3 years of operations management experience and strong communication skills. Join our energetic team and contribute to a positive member experience!