Member Experience Lead — Elevate Gym Service

Dormont Manufacturing Co; Surprise (AZ); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for you and one family member

Discounts on personal training

Employee referral program

Competitive pay plus vacation, holiday, and sick pay

Job summary

Dormont Manufacturing Co is seeking a Member Experience Manager in Surprise, Arizona, responsible for delivering exceptional member service and supporting gym operations. This role requires proven experience in customer service or front-line leadership and excellent communication skills.

The Member Experience Manager will identify initiatives to enhance the member experience, address concerns with empathy, and support gym operations effectively.

The position offers an hourly pay range of $18.50 to $20.50 and various benefits, including free membership and competitive pay.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent written and verbal communication, problem-solving skills.
• Ability to thrive in a fast-paced, customer-facing environment.

Responsibilities

• Enhance the member experience through initiatives.
• Address member concerns and complaints professionally.
• Support retention by developing engagement strategies.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking ability

Tools

Fitness management software

Microsoft Office Suite

Job description

Dormont Manufacturing Co is seeking a Member Experience Manager in Surprise, Arizona, responsible for delivering exceptional member service and supporting gym operations. This role requires proven experience in customer service or front-line leadership and excellent communication skills.

The Member Experience Manager will identify initiatives to enhance the member experience, address concerns with empathy, and support gym operations effectively.

The position offers an hourly pay range of $18.50 to $20.50 and various benefits, including free membership and competitive pay.