Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Corona (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Competitive pay plus vacation and sick pay

401(k) + Company matching

Employee referral program

Job summary

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager in Corona, California. The role is focused on delivering best-in-class service to EōS members while ensuring that their concerns are swiftly resolved. You will collaborate with department managers and train front desk staff, all while embodying the company's core values.

The ideal candidate will have proven experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Benefits include competitive pay and a free membership.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Excellent written and verbal communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Enhance member experience by addressing concerns and resolving issues.
• Support member retention through feedback and engagement strategies.
• Train and develop front desk staff.
• Collaborate with managers to ensure facility cleanliness and safety.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Multitasking ability

Knowledge of fitness management software

Tools

Microsoft Office Suite

Job description

Dormont Manufacturing Co is seeking a dynamic Member Experience Manager in Corona, California. The role is focused on delivering best-in-class service to EōS members while ensuring that their concerns are swiftly resolved. You will collaborate with department managers and train front desk staff, all while embodying the company's core values.

The ideal candidate will have proven experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Benefits include competitive pay and a free membership.