Gym Operations Leader | Growth & Member Experience

Dormont Manufacturing Co; Thousand Oaks (CA); On-site; USD 75,000 - 90,001; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Daily pay offered

401(k) + company matching

Job summary

Dormont Manufacturing Co is seeking a Customer Experience Manager in Thousand Oaks, California. The role involves overseeing staff, ensuring exceptional customer service, and achieving membership goals.

Ideal candidates should have a background in sales management and customer service, along with a passion for fitness. Benefits include competitive pay, health benefits, and employee perks.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.

Responsibilities

• Hire, train, schedule, and supervise staff.
• Set and achieve membership and revenue goals.
• Provide constructive feedback to staff.

Skills

Sales management experience

Customer service experience

Strong communication skills

Relationship-building skills

Detail orientation

MS Office skills

Job description

Dormont Manufacturing Co is seeking a Customer Experience Manager in Thousand Oaks, California. The role involves overseeing staff, ensuring exceptional customer service, and achieving membership goals.

Ideal candidates should have a background in sales management and customer service, along with a passion for fitness. Benefits include competitive pay, health benefits, and employee perks.