Member Experience Leader Elevate Retention & Service

Dormont Manufacturing Co; South Jordan (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Group Health, dental, vision

Job summary

EōS Fitness is seeking a Member Experience Manager who will deliver exceptional service and address member concerns in South Jordan, Utah. Key responsibilities include enhancing member experience, managing front desk operations, and collaborating with department managers to ensure a clean and friendly environment. Strong leadership and communication skills are essential.

The position offers a pay range of $15—$17 per hour, free membership for employees, and various benefits including healthcare options and a 401(k) plan.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness industry.
• Ability to thrive in a fast-paced, customer-facing environment.
• Knowledge of fitness industry operations, including membership management.

Responsibilities

• Ensure quick resolution of service issues and member complaints.
• Monitor trends in member satisfaction to improve retention.
• Collaborate with department managers to respond to member feedback.

Skills

Customer service experience

Leadership

Communication skills

Multitasking

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is seeking a Member Experience Manager who will deliver exceptional service and address member concerns in South Jordan, Utah. Key responsibilities include enhancing member experience, managing front desk operations, and collaborating with department managers to ensure a clean and friendly environment. Strong leadership and communication skills are essential.

The position offers a pay range of $15—$17 per hour, free membership for employees, and various benefits including healthcare options and a 401(k) plan.