Member Experience Leader Elevate Retention & Service

Dormont Manufacturing Co; West Jordan (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for employee and a family member

Discounted personal training and merchandise

401(k) with company matching

Group health, dental, vision insurance

Job summary

EōS Fitness in West Jordan, Utah is looking for a Member Experience Manager to enhance service for our members and guests. In this role, you'll address member concerns, resolve billing issues, and ensure a positive experience while supporting our values.

The successful candidate will have strong customer service experience, excellent communication skills, and the ability to thrive in a dynamic environment. Competitive hourly pay of $15-$17, along with various benefits, is offered.

Qualifications

• Proven experience in customer service or leadership in fitness or service industry.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Enhance member experience and address concerns.
• Resolve billing issues and member feedback.
• Train and develop front desk staff.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in West Jordan, Utah is looking for a Member Experience Manager to enhance service for our members and guests. In this role, you'll address member concerns, resolve billing issues, and ensure a positive experience while supporting our values.

The successful candidate will have strong customer service experience, excellent communication skills, and the ability to thrive in a dynamic environment. Competitive hourly pay of $15-$17, along with various benefits, is offered.