Member Experience Leader — Gym Ops & Service

Dormont Manufacturing Co; Taylorsville (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

401(k) + Company matching

Daily Pay offered

Job summary

EŌS Fitness in Taylorsville, Utah is seeking a Customer Experience Leader to develop a premium customer service team. The role requires proven customer service experience, excellent communication skills, and the ability to manage member relationships effectively. This position offers a salary between $15-$17 per hour and benefits like free gym membership, health and wellness support, and ongoing professional development.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Enhance member experience and resolve service issues.
• Monitor trends in member satisfaction.
• Collaborate with managers on member surveys.
• Ensure best-in-class customer service via front desk team leadership.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking

Organizational skills

Fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EŌS Fitness in Taylorsville, Utah is seeking a Customer Experience Leader to develop a premium customer service team. The role requires proven customer service experience, excellent communication skills, and the ability to manage member relationships effectively. This position offers a salary between $15-$17 per hour and benefits like free gym membership, health and wellness support, and ongoing professional development.