Member Experience Leader Elevate Retention & Service

Dormont Manufacturing Co; Ogden (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for employee and family member

Discounted Personal Training

Employee referral program

Daily Pay offered

Competitive pay with vacation and sick pay

401(k) + Company matching

Group Health, dental, vision, Supplemental Life

Job summary

EōS Fitness is looking for a dynamic Member Experience Manager in Ogden, Utah. This role centers on delivering exceptional service to members and guests, supporting gym operations, and leading the front desk team.

Responsibilities include resolving member concerns, enhancing customer experience, and collaborating with department managers. Successful candidates will have strong communication and organizational skills, along with a background in customer service. Join a vibrant team dedicated to creating loyal, lifelong fans and practitioners of fitness.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Excellent communication skills, both written and verbal.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Knowledge of membership management and billing processes.

Responsibilities

• Develop a team that delivers exceptional customer experience and hits business objectives.
• Serve as the first point of contact for member concerns.
• Support member retention through personalized outreach.
• Monitor trends in member satisfaction and provide actionable insights.
• Collaborate with gym department managers to address member feedback.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Multitasking

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is looking for a dynamic Member Experience Manager in Ogden, Utah. This role centers on delivering exceptional service to members and guests, supporting gym operations, and leading the front desk team.

Responsibilities include resolving member concerns, enhancing customer experience, and collaborating with department managers. Successful candidates will have strong communication and organizational skills, along with a background in customer service. Join a vibrant team dedicated to creating loyal, lifelong fans and practitioners of fitness.