Member Experience Leader

EōS Fitness; Orem, Curtis (UT, UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Competitive pay plus vacation and sick pay

401(k) + Company matching

Job summary

EōS Fitness in Orem, Utah, is looking for a dynamic Member Experience Manager. This role focuses on ensuring exceptional customer service and maintaining high member satisfaction.

The ideal candidate will train front desk staff, resolve member concerns, and analyze member feedback to enhance the overall experience. EōS Fitness offers a collaborative environment, a variety of benefits including free membership for family, and opportunities for professional development.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Enhance the member experience and address concerns.
• Train and develop front desk staff to uphold service standards.
• Monitor member satisfaction trends and provide actionable insights.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness in Orem, Utah, is looking for a dynamic Member Experience Manager. This role focuses on ensuring exceptional customer service and maintaining high member satisfaction.

The ideal candidate will train front desk staff, resolve member concerns, and analyze member feedback to enhance the overall experience. EōS Fitness offers a collaborative environment, a variety of benefits including free membership for family, and opportunities for professional development.