Member Experience Leader Elevate Retention & Service

Dormont Manufacturing Co; Layton (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for employee and family member

Discounted Personal Training

401(k) with Company matching

Group Health, Dental, and Vision

Daily Pay offered

Job summary

EōS Fitness is seeking a Member Experience Manager to enhance member experience and ensure outstanding service at its Layton, Utah location. The successful candidate will be responsible for resolving member concerns, training staff, and supporting an inclusive environment aligned with EōS Fitness’ core values.

Key responsibilities include managing member feedback, collaborating with gym departments, and ensuring a well-maintained facility. This position offers $15—$17 hourly pay, along with benefits like free memberships and health insurance.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Address member complaints with professionalism and empathy.
• Support member retention through engagement strategies.
• Ensure facilities maintain cleanliness and safety protocols.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Proficiency with fitness management software

Job description

EōS Fitness is seeking a Member Experience Manager to enhance member experience and ensure outstanding service at its Layton, Utah location. The successful candidate will be responsible for resolving member concerns, training staff, and supporting an inclusive environment aligned with EōS Fitness’ core values.

Key responsibilities include managing member feedback, collaborating with gym departments, and ensuring a well-maintained facility. This position offers $15—$17 hourly pay, along with benefits like free memberships and health insurance.