Member Experience Leader Elevate Retention & Service

Dormont Manufacturing Co; Sandy (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Daily Pay access

Group Health, dental, and vision

401(k) with company matching

Job summary

EōS Fitness is seeking a dynamic Member Experience Manager in Sandy, Utah, to provide exceptional service to members and guests. The role fosters a positive gym environment and enhances member experiences by resolving concerns and executing engagement strategies.

Preferred candidates should have customer service leadership experience, excellent communication skills, and proficiency in fitness management software. EōS Fitness values personal responsibility and team play, and offers competitive pay along with comprehensive benefits.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness or service industry.
• Ability to multitask and thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver exceptional customer service to members and guests.
• Resolve member concerns, billing issues, and feedback.
• Monitor trends in member satisfaction to improve retention.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is seeking a dynamic Member Experience Manager in Sandy, Utah, to provide exceptional service to members and guests. The role fosters a positive gym environment and enhances member experiences by resolving concerns and executing engagement strategies.

Preferred candidates should have customer service leadership experience, excellent communication skills, and proficiency in fitness management software. EōS Fitness values personal responsibility and team play, and offers competitive pay along with comprehensive benefits.