Member Experience Leader Elevate Retention & Service

Dormont Manufacturing Co; Kaysville (UT); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Competitive pay plus vacation, holiday, and sick pay

Job summary

EōS Fitness in Kaysville, Utah is seeking a dynamic Member Experience Manager to drive exceptional service and support members. This role involves addressing concerns, resolving billing issues, and collaborating with gym managers to develop front desk staff.

Ideal candidates will have proven customer service experience, strong communication skills, and a passion for fitness. Offering competitive pay between $15—$17 per hour, along with comprehensive benefits and perks, this is an opportunity to thrive in a supportive work environment.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness industry.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver exceptional customer service and address member concerns.
• Train and motivate front desk staff.
• Monitor trends in member satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Fitness management software proficiency

Tools

Microsoft Office Suite

Job description

EōS Fitness in Kaysville, Utah is seeking a dynamic Member Experience Manager to drive exceptional service and support members. This role involves addressing concerns, resolving billing issues, and collaborating with gym managers to develop front desk staff.

Ideal candidates will have proven customer service experience, strong communication skills, and a passion for fitness. Offering competitive pay between $15—$17 per hour, along with comprehensive benefits and perks, this is an opportunity to thrive in a supportive work environment.