Member Experience Lead - Member Care & Retention

EōS Fitness; Riverside (CA); Sur place; USD 27 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free membership for employee and one family member

Discounted personal training

Competitive pay

Health and dental insurance

401(k) with company matching

Résumé du poste

EōS Fitness is looking for a Member Experience Manager in Riverside, California, to enhance member satisfaction and resolve concerns effectively. The role involves training the front desk staff, ensuring a clean and friendly environment while maintaining high retention rates through exceptional service.

The ideal candidate will excel in communication, problem-solving, and multitasking. Benefits include competitive pay, health coverage, and a free membership for one family member.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent communication (written and verbal), problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.

Responsabilités

• Identify ways to enhance the member experience.
• Serve as the first point of contact for member concerns.
• Monitor trends in member satisfaction and provide actionable insights.

Connaissances

Customer service experience

Leadership skills

Communication skills

Organizational skills

Problem-solving skills

Multitasking ability

Outils

Fitness management software

Microsoft Office Suite

Social media platforms

Description du poste

EōS Fitness is looking for a Member Experience Manager in Riverside, California, to enhance member satisfaction and resolve concerns effectively. The role involves training the front desk staff, ensuring a clean and friendly environment while maintaining high retention rates through exceptional service.

The ideal candidate will excel in communication, problem-solving, and multitasking. Benefits include competitive pay, health coverage, and a free membership for one family member.