Member Experience Lead, Gym Operations

Planet Fitness - Baseline Fitness; West Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a dedicated individual to assist in overseeing gym operations and ensure a positive member experience. Responsibilities include training staff, managing customer inquiries, and maintaining the cleanliness of the gym.

The ideal candidate will possess strong customer service, communication, and leadership skills, with a focus on problem-solving and team support. Employee benefits include health insurance and a free membership for self and one family

Qualifications

• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Ensure positive member experience.
• Manage front desk related tasks.
• Facilitate member service issues and questions.
• Oversee cleanliness and appearance of gym.

Skills

Customer Service

Communication

Problem Solving

Leadership

Job description

Planet Fitness - Baseline Fitness is seeking a dedicated individual to assist in overseeing gym operations and ensure a positive member experience. Responsibilities include training staff, managing customer inquiries, and maintaining the cleanliness of the gym.

The ideal candidate will possess strong customer service, communication, and leadership skills, with a focus on problem-solving and team support. Employee benefits include health insurance and a free membership for self and one family