Member Experience & Gym Operations Lead

Planet Fitness - Baseline Fitness; White Bear Lake (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a hands-on Gym Operations Controller to oversee daily club operations and ensure a positive member experience. You will recruit, train, and supervise staff, manage front desk tasks, and support marketing efforts to attract and retain members.

Key duties include opening/closing the gym, payroll processing, and maintaining cleanliness and appearance. This role requires strong customer service, leadership, and problem-solving abilities in a fast-paced

Qualifications

• Strong customer service mindset with the ability to engage members and resolve issues.
• Proven leadership and staff supervision experience.
• Clear communication and organizational skills.
• Ability to handle multiple tasks at front desk and in operational duties.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee front desk operations and member tours.
• Manage weekly payroll and deposits; monitor marketing communications.
• Ensure gym opening/closing, cleanliness and appearance.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High school diploma

Job description

Planet Fitness - Baseline Fitness is seeking a hands-on Gym Operations Controller to oversee daily club operations and ensure a positive member experience. You will recruit, train, and supervise staff, manage front desk tasks, and support marketing efforts to attract and retain members.

Key duties include opening/closing the gym, payroll processing, and maintaining cleanliness and appearance. This role requires strong customer service, leadership, and problem-solving abilities in a fast-paced