Member Experience & Gym Operations Lead

ComForCare Home Care (Raleigh, NC); Bismarck (ND); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free membership

Dollars for Scholars Program

Health, Dental and Vision Insurance

Advancement Opportunities

HSA

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to support gym operations and ensure a positive member experience. You will assist in training staff, oversee member services at the front desk, and help manage member check-ins, sign-ups, cancellations, and account updates.

This full-time role reports to the Club Manager and requires strong customer service, communication, and leadership.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks: answer calls, assist questions, take info calls, check-ins, sign-ups, cancellations, update accounts.
• Greet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Support Club Manager with team management and backup as needed.
• Maintain adherence to policy and a positive club image.
• Oversee cleanliness and appearance of the gym.
• Assist marketing efforts and promotions.
• Order supplies, manage inventory and track reports.

Skills

Honesty

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to support gym operations and ensure a positive member experience. You will assist in training staff, oversee member services at the front desk, and help manage member check-ins, sign-ups, cancellations, and account updates.

This full-time role reports to the Club Manager and requires strong customer service, communication, and leadership.