Gym Operations & Member Experience Manager

Planet Fitness - Baseline Fitness; Minot (ND); On-site; USD 35,000 - 55,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a gym operations supervisor to oversee staff, ensure a positive member experience, and manage front desk duties. You will be involved in recruiting, training, scheduling, and supervising the team to maintain a clean, welcoming environment.

The role requires strong leadership, exceptional customer service, and the ability to handle marketing coordination and payroll tasks.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Oversee staff recruitment, training, scheduling and supervision.
• Ensure staff delivers exceptional member service at all times.
• Manage front desk operations and greet potential members with gym tours.
• Process weekly payroll and assist with bank deposits.
• Support marketing efforts and communicate campaigns to staff.

Skills

Staff supervision

Customer service

Leadership

Communication

Scheduling

Education

High school diploma

Tools

POS systems

Job description

Planet Fitness - Baseline Fitness is seeking a gym operations supervisor to oversee staff, ensure a positive member experience, and manage front desk duties. You will be involved in recruiting, training, scheduling, and supervising the team to maintain a clean, welcoming environment.

The role requires strong leadership, exceptional customer service, and the ability to handle marketing coordination and payroll tasks.