Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Crystal (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a dedicated operations supervisor to oversee gym operations and ensure a positive member experience while supporting a financially successful club. You will recruit, hire, train, schedule and supervise staff, and manage front desk activities to deliver outstanding service.

This role requires strong customer service, communication and leadership skills, plus basic computer proficiency.

Qualifications

• High school diploma.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee front desk operations and guest services.
• Ensure opening/closing procedures are performed on time.
• Process weekly employee payroll.
• Make bank deposits daily.
• Coordinate marketing efforts and staff training on campaigns.

Skills

Customer service

Leadership

Communication

Organizational skills

Staff supervision

Education

High school diploma

Tools

MS Office

Job description

Planet Fitness - Baseline Fitness is seeking a dedicated operations supervisor to oversee gym operations and ensure a positive member experience while supporting a financially successful club. You will recruit, hire, train, schedule and supervise staff, and manage front desk activities to deliver outstanding service.

This role requires strong customer service, communication and leadership skills, plus basic computer proficiency.