Gym Team Lead: Member Experience & Operations

Planet Fitness - PF Baseline Fitness; West Saint Paul (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Advancement Opportunities

Employee Appreciation Program

Critical Illness Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and ensuring a positive member experience. The role includes training staff, managing front desk tasks, and addressing member inquiries.

Successful candidates will demonstrate strong customer service, communication, and leadership skills, as well as a good work ethic. Benefits include health insurance, free membership, and advancement opportunities.

Qualifications

• Strong customer service skills with a focus on exceeding customer needs.
• Ability to maintain timely communication to prevent misunderstandings.
• Strong organizational and leadership skills.

Responsibilities

• Assist in training and developing staff.
• Ensure a positive member experience and address service issues.
• Manage front desk tasks and conduct gym tours.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Leadership Skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and ensuring a positive member experience. The role includes training staff, managing front desk tasks, and addressing member inquiries.

Successful candidates will demonstrate strong customer service, communication, and leadership skills, as well as a good work ethic. Benefits include health insurance, free membership, and advancement opportunities.