Member Experience Lead – Gym Operations

ComForCare Home Care (Raleigh, NC); Gonzales (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Gonzales, LA is seeking a Team Lead to help oversee daily gym operations and ensure a positive member experience.

The role involves training staff, handling front desk duties, guiding member interactions, and supporting the Club Manager to maintain a welcoming, clean, and safe environment. You will also assist with promotions, inventory, and reporting to drive member satisfaction.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member services and ensure great customer experience.
• Front desk duties: phone, sign-ups, check-ins, tours.
• Support Club Manager and maintain policy adherence.
• Assist with supplies, inventory, and reporting.
• Support marketing efforts and promotions.

Skills

Leadership

Customer Service

Communication

Staff Training

Education

High School Diploma or equivalent

Job description

Planet Fitness - PF Baseline Fitness in Gonzales, LA is seeking a Team Lead to help oversee daily gym operations and ensure a positive member experience.

The role involves training staff, handling front desk duties, guiding member interactions, and supporting the Club Manager to maintain a welcoming, clean, and safe environment. You will also assist with promotions, inventory, and reporting to drive member satisfaction.