Gym Team Lead — Member Experience & Operations

ComForCare Home Care (Raleigh, NC); LaPlace (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free gym membership for self and a gym

Health, dental and vision insurance

Advancement opportunities

Employee assistance programs

Paid time off

HSA

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness in LaPlace, LA is seeking a Team Lead to support gym operations and ensure a positive member experience. You will oversee front desk tasks, assist in staff training, and help manage member services with a focus on courtesy and efficiency.

The role emphasizes leadership, teamwork, and maintaining gym standards while coordinating with the Club Manager to ensure policy compliance and smooth daily operations.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Handle front desk tasks: answer calls, take info calls, and process member check-ins.
• Assist in managing marketing efforts and keep the team updated on promotions.
• Provide backup support to Club Manager and ensure policy adherence.
• Oversee cleanliness and appearance of gym.

Skills

Leadership

Customer service

Communication

Organizational skills

Job description

Planet Fitness - PF Baseline Fitness in LaPlace, LA is seeking a Team Lead to support gym operations and ensure a positive member experience. You will oversee front desk tasks, assist in staff training, and help manage member services with a focus on courtesy and efficiency.

The role emphasizes leadership, teamwork, and maintaining gym standards while coordinating with the Club Manager to ensure policy compliance and smooth daily operations.