Member Experience & Gym Operations Lead

ComForCare Home Care (Raleigh, NC); Prairieville (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Advancement Opportunities

Employee Appreciation Program

Job summary

Join Planet Fitness - PF Baseline Fitness as a Team Lead, where you will assist in the oversight of gym operations. Your role focuses on ensuring a positive member experience while supporting the Club Manager.

Your responsibilities include training staff, managing member services, and ensuring the adherence to company policies. Strong customer service and leadership skills are essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight.
• Involved in front desk related tasks.
• Answer phone calls to assist with questions or concerns.
• Facilitate member service issues and questions.
• Assist with team member management.
• Ensure adherence to company policies and procedures.
• Manage marketing efforts and training on promotions.
• Order supplies and track inventory.

Skills

Customer Service

Communication

Problem Solving

Listening

Diplomacy

Organizational Skills

Leadership Skills

Job description

Join Planet Fitness - PF Baseline Fitness as a Team Lead, where you will assist in the oversight of gym operations. Your role focuses on ensuring a positive member experience while supporting the Club Manager.

Your responsibilities include training staff, managing member services, and ensuring the adherence to company policies. Strong customer service and leadership skills are essential.