Member Experience Lead — Gym Front Desk

Planet Fitness - Baseline Fitness; Gonzales (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Gonzales, LA is seeking a detail‑oriented Club Staff Support to help oversee daily gym operations and ensure a positive member experience.

You will assist in training staff, handling front desk duties, member sign-ups, cancellations, and maintaining a welcoming club image while supporting the Club Manager with marketing and inventory tasks. This role emphasizes teamwork, reliability and professional conduct with members and colleagues.

Qualifications

• Honesty and good work ethic.
• Strong customer service and communication skills.
• Leadership, organizational abilities, and basic computer skills.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure excellent customer experience.
• Handle front desk tasks: phone, inquiries, sign-ups, cancellations, and updating member accounts.
• Meet and greet potential members and provide gym tours.
• Support Club Manager with team management, marketing promotions, and inventory tracking.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer skills

Honesty

Job description

Planet Fitness - Baseline Fitness in Gonzales, LA is seeking a detail‑oriented Club Staff Support to help oversee daily gym operations and ensure a positive member experience.

You will assist in training staff, handling front desk duties, member sign-ups, cancellations, and maintaining a welcoming club image while supporting the Club Manager with marketing and inventory tasks. This role emphasizes teamwork, reliability and professional conduct with members and colleagues.